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    THE Wrench Custom Cycles
    - Policies & Conditions -
    Support:
    If you need any technical assistance on products purchased The Wrench, Inc. just call us at (813) 248-4443

    Business Hours:
    We're open Monday through friday from 9:00am to 6:00pm eastern Time and we will be happy to answer your questions regarding our products and services during those hours. We are closed on Saturday, Sundays and most holidays.

    Fax orders:
    Please fill out our online order form and include a return fax & phone number where you can be reached. Our fax order line is (813) 248-4322. Please call our order line for information.

    Orders by mail:
    Please fill out our online order form and send it to: The Wrench, Inc. 4911 E. Broadway Avenue, Tampa, FL 33605. Please be sure to enclose the payment with the proper total payable to: The Wrench, Inc.

    Prices:
    Prices of all products DO NOT include shipping & handling charges. All prices are subject to change without notice Florida residents add 7% slaes tax. If you need any assistance regarding prices or shipping & handling charges, please call us. We will be happy to assist you.

    Method of Payment:
    All orders must be prepaid before we can ship. We DO NOT offer C.O.D. or Billing Service. We accept the following forms of payment:
    • Domestically issued Visa or MasterCard (All visa/MasterCard orders will be shipped to the billing address only.)
    • Money Order(s) in U.S. Currency
    • Cerified Check(s)/Bank Draft(s) in U.S. Currency
    • Personal Checks payable to The Wrench, Inc. (All returned checks are subject to a U.S. $30.00 charge) Allow three weeks for check to clear.
    • Electronic Funds Transfer/Bank Wire

    Methods of Shipping to Physical Addresses in the USA:
    UPS, FedEx and DHL Shipping

    Foreign Orders:
    We ship worldwide daily and we welcome orders from outside the United States. Payment must be made in advance by credit card (Visa or MasterCard) or by wire transfer. IMPORTANT: If you pay by credit card, you must include the following:
    • Cardholders name as it appears on the credit card
    • The card number and expiration date
    • The billing address of the card holder
    • Cardholder's signature and 3 digit cvs number on the back of card
    At your request we will be happy to issue an invoice. please specify UPS shipping or indicate the freight forwarder of your choice. We do not recommend postal shipment. All freight charges must be prepaid, WE DO NOT SHIP FREIGHT COLLECT (C.O.D) Costs and Method of shipping vary. Please call us for personalized shipping quote.

    Claims:
    All products are packed carefully and correctly utilizing a triple check method before it leaves our facility. Damaged should be checked in the presence of the carrier. All claims for damage or loss to your shipment must be made with the carrier. Please keep all shipping cartons and packing materials for carrier inspection. For your own protection be sure to photograph the condition the package arrived in. The Wrench, Inc. will not initiate any claims with the carrier. Claims for shortage of items or damaged shipments must be made within five working days of receipt.

    Return Policy:
    Return for exchange or refund will only be allowed if reported within 5 calendar days from the date of receipt. All authorized return products must be unused and in their original packaging. NO return or exchange on products that show signs of having been installed, mounted, scratched or defaced.
    No cancellations, refunds, or exchanges on special order items or custom order items will be allowed. No returns or exchanges on electrical items.
    RETURN AUTHORIZATION NUMBER must be issued before any returns can be made. We will not accept returns without this number. Please write this number clearly on the outside of the returning package and tag the item(s) inside with your name and R.A. number. All returns must be received by The Wrench, Inc. within 10 calendar days after the R.A. number has been issued. The return authorization number does not imply a refund or replacement of the product, only that we will inspect the product based on your claim. Returns must be sent freight prepaid and insured by you. Original shipping & handling charges are not refundable. A photocopy of your invoice with invoice number must accompany your return along with a written explanation of the return and a contact number where we can reach you. It is the responsibility of the customer/installer to verify the correctness of size and application of the parts before installation. All approved refunds will be paid by either a company check, credit card or account credit, all to be determined by The Wrench, Inc. A 20% restocking fee will be assessed on all authorized returns.

    Refused Shipments:
    Any refused shipments sent back to The Wrench, Inc. does not constitute the right to a refund or credit. It is the customer’s responsibility to make all arrangements with The Wrench, Inc. for the refused shipment. It is company policy to charge the customer freight charges associated with the shipment and a 20% restocking fee.

    Back-Order Policy:
    If an item is not in stock, we will hold a Back Order for you and ship the item as soon as it becomes available. If we experience a long delay, we will advise you of that fact. If you do not wish to wait for the back ordered item(s), we will cancel the item(s) you requested upon receiving instructions to do so. *All back orders will be held for 30 days. Please cancel by phone any back orders you do not wish held.

    Availability of Products:
    All items will be shipped according to availability. If items are not readily available, we will try our best to expedite all orders as quickly as possible. The Wrench, Inc. will not be held responsible for long delays beyond our control.

    Product Specifications:
    Prices, materials, design, specifications and recommendations are subject to change without prior notice. All product information presented in this website was true and correct at the time of publication.

    Warranties:
    No warranty whatsoever will be valid if the defect was caused by the customers abuse, negligence, and/or mishandling. All products sold by The Wrench, Inc. is only subject to manufacturers warranty, if any, and are subject to submission to the manufacturer for approval for repair or replacement of product. Customers however will be responsible for shipping & handling fees. No labor or inconvenience may be included in any claims. Parts and accessories warranties vary per the manufacturer. All gasket and leak repairs are warranted for sixty days. Custom work, fabrication, and product modifications are as is with no warranty.

    Disclaimer:
    Any/all of the words Harley, Harley-Davidson, H-D, Sportster, Wide Glide, Softail, Dyna Glide, Evolution, Springer and Fat Boy are registered trademarks of the Harley-Davidson Motor Company, Inc. and are utilized on this website for reference purposes only. The Wrench, Inc. is in no way associated with or authorized by Harley-Davidson Motor Co. to manufacture and sell any of the parts on this website.

    THE Wrench Custom Cycles
    4911 E. Broadway Avenue - Tampa, FL 336905
    Phone 813.248.4443 - Fax 813.248.4322

    Privacy Notice

    We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting this site, you are accepting the practices described in this Privacy Notice.

    What Personal Information About Customers Does This Site Gather?

    The information we learn from customers helps us personalize and continually improve your shopping experience at this site. Here are the types of information we gather.

    • Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
    • Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses this site. A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalized experience at this site if we cannot recognize you, we want you to be aware that these tools exist.
    • Information from Other Sources: We might receive information about you from other sources and add it to our account information.

    What About Cookies?

    • Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features in the purchasing process, personalized greetings, and storage of items in your shopping cart between visits.
    • The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of This site's coolest features, and we recommend that you leave them turned on.

    Does This Site Share the Information It Receives?
    Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

    • Affiliated Businesses We Do Not Control: We work closely with our affiliated businesses. You can tell when a third party is involved in your transactions, and we share customer information related to those transactions with that third party.
    • Agents: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
    • Promotional Offers: Sometimes we send offers to selected groups of customers on behalf of other businesses. When we do this, we do not give that business your name and address.
    • Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that we are acquired or assigned, customer information will of course be one of the transferred assets.
    • Protection of our store and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms and Conditions of Use and other agreements; or protect the rights, property, or safety of this company, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
    • With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

    How Secure Is Information About Me?

    • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
    • We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
    • It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

    Which Information Can I Access?
    This site gives you access to a broad range of information about your account and your interactions with this site for the limited purpose of viewing and, in certain cases, updating that information.

    Children
    This site does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use this site only with the involvement of a parent or guardian.

    Conditions of Use, Notices, and Revisions
    If you choose to visit this site, your visit and any dispute over privacy is subject to this Notice and our Terms and Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of Washington. If you have any concern about privacy at this site, please contact us with a thorough description, and we will try to resolve it.

    Our business changes constantly, and our Privacy Notice and the Terms and Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

    Information You Give Us
    You provide most such information when you search, buy, bid, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order through this site or one of our third-party sellers; make an auction bid or purchase; provide information in your account (and you might have more than one if you have used more than one e-mail address when shopping with us) or about you; communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; provide employer information when opening a corporate account. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number; people (with addresses and phone numbers); e-mail addresses of other people; content of reviews and e-mails to us; and financial information, including Social Security and driver's license numbers.

    Automatic Information
    Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers; the full Uniform Resource Locator (URL) clickstream to, through, and from our Web site, including date and time; cookie number; products you viewed or searched for. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

    Information from Other Sources
    Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfillment, advertising, or other services; search results and links, including paid listings (such as Sponsored Links from Google); and credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

    Information You Can Access
    Examples of information you can access easily at this site include up-to-date information regarding recent orders; personally identifiable information (including name, e-mail, password, communications preferences, and address book); payment settings (including credit card information and gift certificate, gift card, and check balances); e-mail notification settings; guides, and personal profile.